An in-depth qualitative
study to determine levels
of awareness employee
stockholders have of
their shareowner rights
and responsibilities.

A parallel objective was to uncover the factors which influence employee stockholders: either to exercise their proxy or to withhold it. Findings accounted in part for a 23% increase in proxy participation by employees in the annual meeting.

      Development of a partner
evaluation/feedback study 
for a major homebuilder.

Each year trade partners are asked to evaluate this builder on an absolute basis, as well as relative to other builders. Specific functional activities are rated and fed back to the appropriate department for use in ongoing dialogue to improve partnering efforts.

      Management style and
influence strategy course
developed for a client that
sought to build effective
leadership skills for use 
with empowered teams.

Each seminar-style session -- designed to reinforce a "leading by values" agenda --integrated motivation, values and reinforcement theories with real world examples drawn from the client's day-to-day business environment. 

      An in-depth survey of
5,000 of a Fortune 100
company’s individual

Examined shareholder communications and general attitudes about the company and its image. Reported the study results at the corporate officer level and to all stockholders via the company’s stockholder publication.

      Development of an
enhanced “Exit Interview”
process for a Fortune 
Top 100 company.

The goal was to provide nontraditional insights into the reasons why valued employees voluntarily decide to leave the organization. Particular attention paid to understanding how different employee “values” segments see their employer meeting, or not meeting, their needs.

      Home Buyer survey
system designed to
efficiently provide
customer feedback
information for continual
improvement activities.

Both quantitative and qualitative data are captured and integrated in a research-based "reward/ penalty" model that allows for clear diagnostics regarding the impact of different service variables and therefore the ability to prioritize response to customer needs.