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Types of Assignments.

Is it an art form, or a science, 
or a little bit of each?

Whichever point of view seems relevant to employees and managers, they often dump interpersonal impasses into the "it's a communications issue" bucket as a way of explaining what stands in the way of quality in their relationships.

People tend to disproportionately use this "bucket," dumping everything into it, because they can't unravel the complexities of communication -- the way we speak, what we hear, and/or how we integrate the meaning of verbal and non-verbal language into the relationships we have with others.